Frequently Asked Questions

You can browse CONDOCafé available condo units as often as you like without ever registering. When you are ready to apply for a Status Certificate for a particular condo unit in the requested property, you will then need to register. Information collected during the registration process will only be forwarded to the properties you are applying to, not shared with third-party vendors.
With a CONDOCafé account you can easily apply to your favorite condo communities, keep track of your requests, store your credit card information and make updates to your account.
While we have tried to make our registration process as simple and straight-forward as possible, please don’t hesitate to call us Toll-Free at Toll-Free (855) 863-4543 if you still need any additional assistance.
Forgotten passwords for registered users can be retrieved by using the Forgot Your Password? link on the Login page. Follow the instructions displayed after clicking on this link to reset your password.
You have the option to select another Captcha code (by clicking the top blue button on the right of the code) or by having the code read aloud to you.
Log into CONDOCafé and navigate to the My Profile tab.  Click on the Change Password link and enter in the new password/confirm password information. Click the Update button to save the new password.
Log into CONDOCafé and navigate to the My Profile tab. On this page you can update your profile details i.e. e-mail address, address and phone number.  Ensure that your email address is correct as this is where most communication is received when ordering Status Certificates. Select the Update button to save your changes.
CONDOCafé provides an Advanced Search option to allow you to be specific when looking for a property. If you are not finding your property when you search, you may need to broaden your search criteria and reduce some of the options you are looking for.  For example: If you are searching for address ‘1239 Marlborough Avenue’ – try entering just ‘123’ in the Address field, while leaving the Property Name field blank.  You will get more results, on using less as search criteria.  When performing a search on a property, you need to type something (i.e. the letter ‘a’ in the Property Name field), in a search field before selecting the GO button to get any results.
CONDOCafé offers many condo community results currently in Ontario, Canada. However, there are still some properties that are not yet activated within CONDOCafé. We apologize if some of those units or properties are in the area you are searching for. We are continually adding new properties and hope you will continue to check back regularly.  If you are not able to find the property on CONDOCafé, please contact their Property Manager directly.
Once you have selected the desired property, you will then need to register for an account with CONDOCafé. Follow the steps on the screens to complete the process of purchasing the Status Certificate using a valid credit card.
We accept MasterCard, Visa, American Express. CONDOCafé allows you to store credit card information in your registered account to make future purchases that much easier and quicker.
When you make payment upon placement of an order, there is a period of up to 10 calendar days (unless you have selected the Expedited Delivery Option at the time of purchase), for processing before CONDOCafé delivers information to you via email that your certificate is ready for download. Referencing the Invoice Number provided in your Order Confirmation, you can review the My Orders screen to determine the Estimated Delivery Date for that particular order.
CONDOCafé has flagged your order as unsuccessful because the purchase process was not completed for some reason.  It may be due to having the payment screen closed by accident or the credit card payment transaction failing.  If you see a Payment Failed status, then you will need to log back into CONDOCafé and start the order process over again for that unit.  Once the order has been completed successfully, you should receive a confirmation stating this along with the invoice number being displayed. You should always make note of this invoice number. Once the credit card transaction has been completed, you should then receive notification to the email address registered to your account, stating that your order has been received.  The status to your order will then be changed to PLACED.
If you have not yet received notification of your order at all and think you should have by now, log into CONDOCafé and visit the relevant order summary on your Orders page. Here, you'll find updated availability information, with expected delivery dates.  You can call us Toll-Free at Toll-Free (855) 863-4543 to request additional support in this, if required.
Did you receive a confirmation screen after the Make Payment was selected?  If not, then your order was not processed successfully and you will need to log back into CONDOCafé and start the order process over again.  Make sure that you enter all the required fields in the Credit Card Payment Information screen.  Did you print the confirmation? – This is recommended so you have a copy for your records and proof-of-purchase.
The Cancel option is for orders that need to be cancelled within the same day they were placed. When a cancellation is made within the specified timeframe, the order is cancelled and the credit card selected for the order will not be charged. Cancellations must be made before 5:00pm (Pacific Standard Time) on the same day the order was placed in order to void the credit card transaction. Only a saved credit card purchase may be refunded after this deadline. To cancel an order, you must contact the Property Manager for the property for which the order was placed.